With the increasing demand for these services, specialized platforms are emerging to support these workflows at scale. Take Maica, for example, an AI-powered patient management ecosystem that simplifies the whole patient journey. Maica uses conversational AI to automate front desk inquiries, appointment setting and personalized cross-channel follow-up messages. This allows healthcare providers in the country to manage a high volume of patient interactions efficiently while delivering a human-centric experience, thus reducing the administrative burden and increasing patient access to care.